Privacy Policy & Terms of Use
KHURRAM Jewellers – Jalwa Gems & Jewellery
Effective Date: [Insert Date]
Welcome to KHURRAM Jewellers – Jalwa Gems & Jewellery. By visiting our store, website, or purchasing from us, you agree to the following Privacy Policy and Terms & Conditions. These policies are designed to protect our customers, ensure transparency, and maintain the integrity of our brand.
SECTION 1 – Company Information
KHURRAM Jewellers – Jalwa Gems & Jewellery is an established jewellery brand since 1955 specializing in gold, diamond, and gemstone jewellery.
For any legal or privacy-related inquiries, customers may contact us directly through our official contact details provided on our website or showroom.
SECTION 2 – Privacy Policy
We respect your privacy and are committed to protecting your personal information.
2.1 Information We Collect
We may collect the following information:
• Full name
• Phone number
• Email address
• Billing and shipping address
• Payment details (processed securely)
• Purchase history
• Communication records
We collect only the information necessary to process orders, provide customer service, and improve our services.
2.2 How We Use Your Information
Your information may be used to:
• Process purchases and transactions
• Provide order updates
• Respond to inquiries
• Improve customer experience
• Maintain transaction records for legal compliance
• Send promotional updates (only if consent is provided)
We do not sell, rent, or trade customer information to third parties.
2.3 Data Protection & Security
We implement reasonable technical and organizational safeguards to protect your personal information.
Payment transactions are processed using secure methods. We do not store full payment card details unless legally required for record purposes.
While we strive to protect your data, no method of transmission over the internet is 100% secure. By using our services, you acknowledge this risk.
2.4 Cookies & Website Tracking
Our website may use cookies to:
• Improve user experience
• Analyze website traffic
• Remember preferences
Users may disable cookies through browser settings if preferred.
2.5 Data Retention
We retain customer records as required by law and for business, tax, and warranty purposes. After this period, information may be securely deleted.
SECTION 3 – Product Information & Authenticity
KHURRAM Jewellers specializes in:
• 21K Gold Jewellery
• 22K Gold Jewellery
• 18K Gold Diamond Jewellery
• Natural and treated Gemstone Jewellery
• Custom and Made-to-Order Jewellery
All gold jewellery is sold according to stated karat purity. Weight measurements are taken carefully and shared transparently at the time of sale.
Natural gemstones may contain inclusions and variations that are characteristics of genuine stones, not defects.
Color differences may occur due to lighting, photography, or screen settings.
SECTION 4 – Pricing & Payment Terms
Prices are based on:
• Current gold market rate
• Weight of the jewellery
• Making charges
• Applicable wastage
• Stone value (if applicable)
Gold rates fluctuate daily. Prices may change without prior notice due to market conditions.
Full payment is required before delivery unless otherwise agreed in writing.
SECTION 5 – Custom & Made-to-Order Jewellery
Custom or made-to-order jewellery is crafted specifically for the client.
For custom orders:
• Advance payment may be required
• Production timelines will be communicated
• Minor design variations may occur due to handmade processes
Custom jewellery orders are generally non-refundable unless a manufacturing defect is identified.
SECTION 6 – Returns & Exchanges
Due to the nature of precious jewellery:
• Gold and diamond jewellery may not be returnable once sold unless a manufacturing defect is verified.
• Custom orders are non-returnable.
• Exchange policies may apply based on showroom discretion.
Any concerns must be reported within a reasonable timeframe from purchase.
SECTION 7 – Warranty & Repairs
We provide inspection and repair services for structural issues identified under normal usage conditions.
Warranty does not cover:
• Damage caused by misuse
• Chemical exposure
• Accidental breakage
• Unauthorized third-party repairs
Regular maintenance and inspection are recommended to preserve jewellery quality.
SECTION 8 – Safety & Risk Disclosure
Precious jewellery should be worn responsibly.
Customers are advised:
• Remove jewellery during physical activities
• Avoid chemical exposure
• Store jewellery safely
• Conduct periodic inspections
KHURRAM Jewellers is not responsible for loss, theft, or damage after purchase.
SECTION 9 – Intellectual Property
All content, logos, designs, product descriptions, and branding associated with KHURRAM Jewellers – Jalwa Gems & Jewellery are protected intellectual property.
Unauthorized copying, reproduction, or commercial use without written permission is prohibited.
SECTION 10 – Limitation of Liability
KHURRAM Jewellers shall not be liable for:
• Indirect or incidental damages
• Market value fluctuations of gold
• Delays caused by external circumstances
• Third-party courier delays
Our total liability shall not exceed the purchase value of the product in question.
SECTION 11 – Governing Law
These terms are governed by the applicable local laws and commercial regulations. Any disputes shall be resolved under the jurisdiction of the appropriate legal authorities.
SECTION 12 – Amendments
KHURRAM Jewellers reserves the right to update or modify this Privacy Policy and Terms & Conditions at any time. Updated policies will be posted on our official platform.
Continued use of our services constitutes acceptance of any revised terms.
SECTION 13 – Customer Agreement
By purchasing from or interacting with KHURRAM Jewellers – Jalwa Gems & Jewellery, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.