Frequently Asked Questions
KHURRAM Jewellers – Jalwa Gems & Jewellery
Since 1955, we have proudly served generations with trust and authenticity. Below are simple answers to the most common questions our customers ask.
GOLD JEWELLERY – Questions & Answers
Q: What gold purity do you offer?
We regularly offer 21K gold jewellery. We also provide 22K gold upon request. For diamond jewellery, we use 18K gold for better strength and stone security.
Q: What is the difference between 21K and 22K gold?
22K gold has slightly higher purity. 21K gold offers an ideal balance between purity and durability, making it suitable for everyday wear.
Q: How is gold price calculated?
Gold price depends on the current market rate, total jewellery weight, making charges, and wastage percentage.
Q: Does gold price change daily?
Yes. Gold rates fluctuate daily according to international market conditions.
Q: Why are making charges added?
Making charges cover the craftsmanship, design work, finishing, and labor involved in creating the jewellery.
Q: Do you offer low making and wastage charges?
Yes. We are known for offering competitive making and wastage rates while maintaining high-quality craftsmanship.
Q: Is your gold authentic?
Yes. We maintain strict purity standards and transparency in weight and pricing.
Q: Can I wear gold jewellery daily?
Yes. However, remove jewellery during heavy work, swimming, or chemical exposure to protect its finish.
Q: How should I clean gold jewellery at home?
Soak in lukewarm water with mild soap, gently brush with a soft toothbrush, rinse, and dry with a soft cloth.
Q: Is gold jewellery a good investment?
Gold holds intrinsic value based on purity and market rate. However, market prices can rise or fall.
DIAMOND JEWELLERY – Questions & Answers
Q: What gold is used in diamond jewellery?
We use 18K gold to ensure strong stone setting and long-term durability.
Q: Are your diamonds natural?
Yes, we offer natural diamonds. Specific details are discussed at the time of purchase.
Q: How do I keep my diamond jewellery sparkling?
Clean gently using warm water and mild soap. Brush softly around the stone and setting.
Q: How often should diamond jewellery be checked?
We recommend inspection every six months for engagement rings and daily-wear pieces.
Q: Why does my diamond ring sometimes snag on clothes?
This may indicate that prongs need tightening. Please schedule an inspection.
Q: Can diamonds fall out?
If prongs become loose over time, stones may loosen. Regular checkups prevent this.
Q: Can I wear diamond jewellery every day?
Yes, but remove it during heavy physical activity to prevent damage.
GEMSTONE JEWELLERY – Questions & Answers
Q: Do you offer natural gemstones?
Yes. We offer natural and treated gemstones depending on availability and design.
Q: Are gemstone inclusions normal?
Yes. Natural gemstones often contain inclusions. These are characteristics, not defects.
Q: Do gemstones require special care?
Yes. Some gemstones are softer or more delicate. Avoid chemicals, extreme heat, and impacts.
Q: How do I clean gemstone jewellery?
Use lukewarm water and mild soap. Avoid harsh chemicals or ultrasonic cleaning unless advised.
Q: Do emeralds require extra care?
Yes. Emeralds should be cleaned gently and inspected regularly, especially if worn daily.
Q: Are pearls delicate?
Yes. Pearls are organic and should not be soaked in water. Wipe gently after use and store carefully.
Q: Can I bring my own gemstone for setting?
Yes, we can inspect and set customer-provided gemstones.
CUSTOM & MADE-TO-ORDER – Questions & Answers
Q: Do you offer custom jewellery?
Yes. We design custom jewellery based on your preference, purity choice, and design concept.
Q: Is advance payment required?
Yes. Advance payment is typically required for custom orders.
Q: How long does custom jewellery take?
Production time depends on design complexity. Estimated timelines are shared during consultation.
Q: Can custom jewellery be returned?
Custom-made jewellery is generally non-returnable unless a manufacturing defect is identified.
PRICING & PAYMENT – Questions & Answers
Q: Why does jewellery price vary?
Pricing depends on gold rate, weight, design complexity, stone value, and making charges.
Q: Do you provide a detailed invoice?
Yes. All purchases include transparent billing with weight and pricing breakdown.
Q: Is full payment required before delivery?
Yes, unless otherwise agreed.
RETURNS & AFTER-SALES – Questions & Answers
Q: Do you accept returns?
Due to the nature of precious jewellery, returns may not apply once sold unless a manufacturing defect is verified.
Q: Do you offer exchange options?
Exchange policies may be available based on showroom discretion.
Q: Do you offer repairs?
Yes. We provide cleaning, polishing, prong tightening, clasp repair, and maintenance services.
SAFETY & TRUST – Questions & Answers
Q: Is KHURRAM Jewellers a trusted brand?
Yes. We have been serving customers since 1955, building trust across generations.
Q: Are your prices transparent?
Yes. We clearly explain weight, purity, making charges, and wastage at the time of purchase.
Q: Is my personal information safe?
Yes. Customer information is handled responsibly and not sold to third parties.
CARE & MAINTENANCE – Questions & Answers
Q: How should I store jewellery?
Store each piece separately in a soft pouch or lined jewellery box.
Q: How often should jewellery be inspected?
Daily-wear rings: every 6 months.
Occasion jewellery: once per year.
Gemstone rings: every 3–6 months.
Q: What should I avoid to protect my jewellery?
Avoid harsh chemicals, impact, extreme heat, and improper storage.